Atria Networks Implements ConceptWave’s Automated End-to-End Order and Product Lifecycle Management Solution
TORONTO – December 13, 2010 – ConceptWave Software Inc., a leading provider of Customer, Product and Order Lifecycle Management solutions for the global communications service provider (CSP) market, has successfully implemented its Order Care® software suite at Atria Networks LP.
Atria Networks, a Canadian provider of fibre-based network services, was challenged to sell, order, and provision a common set of products and services to a customer base served by multiple technologies and disparate business and operational processes inherited from merger and acquisition activity. Atria decided to transform their business operations in parallel with a major BSS/OSS overhaul—all to be completed within 6 months. Their goal was to reduce service deployment costs by improving operational efficiency, while continuing to provide exceptional customer service.
Atria used ConceptWave Order Care® which provided them with Catalog Management (product and service catalog), Order Negotiations (quote, order capture, and configuration), Order Management (order/exception handling, and escalations for all order types), Order Analytics (real-time operational performance reporting), and integration to existing systems.
“ConceptWave’s Order Care solution has been essential to our transformation to a fully integrated and automated, corporate-wide platform for order and product lifecycle management,” said Ian Collins, President of Atria Networks. “Our quote to cash process has been fully optimized and we now have complete visibility into our business operations from end to end – great for operational agility and the delivery of superb customer service.”
Operating one of Ontario’s largest fibre-optic networks, Atria Networks services include: Internet Access, Wide Area Network Solutions, Carrier Services, and Data Centre Services for Business Continuity Planning.  On October 5, 2010, Rogers Communications Inc. announced that it has entered into an agreement to acquire Atria Networks LP to further enhance its business solutions offerings.
“We were delighted to accept Atria’s challenge to support their business transformation goals and complete the project within 6 months,” said Zarar Rana, ConceptWave CEO. “Our experienced team, and our flexible software platform that leverages TM Forum’s Frameworx standards, enabled the solution and business results to be delivered in record time.”